Logo graphic with the words Upper Valley Bike Co surrounding a black triangle above a blue wave. There is an eye shape in the center of the triangle, with a gear shape as the eye's iris.

Upper Valley Bike Company – Terms of Service

Effective Date: December 17, 2025

Welcome to Upper Valley Bike Company’s website (“Site”). By accessing or using our Site, you agree to comply with and be bound by the following Terms of Service (“Terms”). Please read them carefully.

1. Acceptance of Terms

  • By visiting, browsing, or making a purchase through our Site, you agree to these Terms and our Privacy Policy.
  • If you do not agree, you must discontinue use of the Site immediately.

2. Eligibility

  • You must be at least 18 years old or have parental/guardian consent to use this Site.
  • By using the Site, you represent that you meet these requirements.

3. Products and Services

  • Upper Valley Bike Company specializes in high-end cycling builds, components, and related services.
  • Product descriptions, pricing, and availability are subject to change without notice.
  • We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

4. Orders and Payment

  • All orders placed through the Site are subject to acceptance.
  • Payment must be made in full at the time of purchase unless otherwise agreed.
  • We use secure third-party payment processors; by submitting payment information, you authorize us to process your transaction.

5. Shipping and Delivery

  • Estimated delivery times are provided for convenience and are not guaranteed.
  • Risk of loss passes to you upon delivery of the product to the carrier.
  • International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

6. Returns and Refunds

  • Returns and refunds are governed by our Returns Policy, which is available on the Site and may be updated from time to time.
  • By making a purchase, you agree to review and comply with the terms outlined in the Returns Policy.
  • Certain items, such as custom builds or special orders, may not be eligible for return as specified in the Returns Policy.
  • Refunds will be processed in accordance with the procedures described in the Returns Policy.

7. Intellectual Property

  • All content on the Site—including text, graphics, logos, and images—is the property of Upper Valley Bike Company or its licensors.
  • You may not copy, reproduce, or distribute Site content without prior written consent.

8. User Conduct

You agree not to:

  • Use the Site for unlawful purposes.
  • Interfere with Site functionality or security.
  • Submit false or misleading information.

9. Limitation of Liability

  • Upper Valley Bike Company is not liable for indirect, incidental, or consequential damages arising from use of the Site or products purchased.
  • Our total liability for any claim shall not exceed the amount paid for the product or service at issue.

10. Indemnification

You agree to indemnify and hold harmless Upper Valley Bike Company, its employees, and affiliates from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

11. Governing Law

  • These Terms are governed by the laws of the State of Vermont, without regard to conflict of law principles.
  • Any disputes shall be resolved in the courts located in Windsor County, Vermont.

12. Changes to Terms

  • We may update these Terms from time to time.
  • Continued use of the Site after changes constitutes acceptance of the revised Terms.

13. Contact Us

For questions about these Terms, please contact: 

Upper Valley Bike Company 

160 Palmer Ct. Unit 1B

White River Junction, VT 05001

info@uppervalleybike.com

802-356-4009